Complementary Web Security Service for 2019 Merdeka Celebration!

Protect Your Website with cWatch
Complementary Professional Web Security Service

Why Is Website Security Important?
Small business owners are not aware of the website security risks and consequences and tend to assume that they’re too small to be noticed by cybercriminals. As a matter of fact, cybercriminals and hackers target small or big businesses based on the vulnerabilities in the sites using automated tools.

Website Security
Web Security relates to the securing of websites and servers from online risks. It is aimed at safeguarding the sensitive data by restricting, discovering and responding to attacks. The website security check involves scanning for potential vulnerabilities and malware through website security system.

30-Days Free Premium Service In Conjunction with the Merdeka Celebration
The Comodo cWatch website security solution offers comprehensive protection with multiple layers of technology and a team of cyber experts that will handle all the aspects of your security. From complete complimentary scans and malware removal the professional team is ever-ready to support you on a 24/7 basis.

Control Panel Pricing Update (w.e.f. September 2019)

Control Panel Price Increase

End of June, cPanel® had released their new licensing model and new pricing structure. In general, it changed from VPS and dedicated server licensing type to account-based licensing model. This directly affected to any customers who are currently using cPanel WHM as their server control panel. You may find out more about the licensing update at cPanel® blogs and here is the cPanel licensing guide for your reference.

In line with the new licensing model, our control panel pricing has been adjusted as per below table with effective from 1st September 2019. All existing client’s licenses will be converted and reflect in next billing date.

Tier Name Account Type 1 Platform 2 Account Limit 3 Monthly Fee
Solo Fixed Cloud Only 1 account only $18
Admin Fixed Cloud Only up to 5 accounts $24
Pro Fixed Cloud Only up to 30 accounts $36
Premier 100 Fixed Cloud or Metal up to 100 accounts $54
Premier Bulk 4 Flexible Cloud or Metal Initial 100 accounts
additional account


1. Account limit – maximum number of cPanel® account allowed under individual license tier. If exceeded the account limit, cPanel® WHM will not be accessible until the license is upgrade to correct license tier.
2. Cloud – virtualised server (Xen, KVM, container, etc), Metal – Similar to dedicated server
3. Fixed – fixed tier that allow you to create cpanel account up to allocated limit.
4. Bulk Account – Please contact [email protected] if you need flexible billing. You will bill at base price + additional accounts each month


Reseller Hosting / Elastic Cloud Hosting

For the same reason, we can no longer offer unlimited account for conventional cPanel® reseller hosting or cPanel® Elastic Cloud Hosting. You can either choose to migrate existing accounts to our DirectAdmin plans or remain at current service plan with new pricing. All existing account will be converted to new service plan as per below table:

Service Plan Account Type Account Limit New Monthly Fee Estimated
Monthly Saving 1
ESCloud 1
Reseller Cloud 1
Fixed 10 $14.90 $13.10
ESCloud 2
Reseller Cloud 2
Fixed 20 $24.90 $19.10
ESCloud 3
Reseller Cloud 3
Fixed 30 $34.90 $19.10
ESCloud 4 Fixed 40 $44.90 $40.10
Additional Account Flexible Service Plan
additional account
Service plan
Depends on number
of accounts


1. Estimated monthly saving – Saving in comparison to if you run your own server with our Cloud Server / VPS together with cPanel license.


Subject to change

We try every effort to keep the license cost low. Continuous negotiation with software vendor is on going. If there are any further changes on the pricing, we will inform in this announcement again soonest possible.



I'm on Reseller Hosting / Elastic Cloud Hosting plan, any impact to me?

Yes. Due to the licensing model changed, we no longer provide unlimited account plan for our conventional Reseller Hosting and Elastic Cloud Hosting.

How can I reduce my monthly fee?

You probably will ask how can I reduce monthly fee, here are some options that you may consider:

Host as addon domain – Depends on your business model, you can consider to move/consolidate your existing client’s accounts to a master account as addon domain. This is because the client-based licensing model is count upon the cPanel® accounts. For example. currently you have 15 client’s account under your service plan. Out of the 15 cPanel® accounts, 5 can be hosted as addon domain and share within one cPanel® account, with that you can remain at the service plan with 10 allowable account. But, again it very much depends on your resources usage.


Migrate to our DirectAdmin plan – If cost is your concern, you can consider migrate away from cPanel®. Currently we don’t limit number of account in DirectAdmin reseller plan, unless the software vendor change their licensing model in the future.

Can I migrate from cPanel WHM to DirectAdmin?

Yes, this is possible.
Please open ticket to [email protected] to discuss your migration plan.

Why the pricing is higher?

The pricing indicated above is higher compared to what publish or sell on individual vendor’s online store. As per Malaysia’s government tax policy, there are two types of taxes imposed on payment payable to foreign vendor :

1) Withholding tax – by the Inland Revenue Board of Malaysia (reference: click here)

2) Imported Service Tax – by the Royal Malaysian Customs Department (reference: click here)

Since we are reselling software licenses (e.g. control panel) and payment are payable to foreign vendor by us, both above taxes are required to declare and pay to the respective government bodies. This doesn’t limited to software, but also services that engage with foreign vendor, either one or both of the taxes required us to declare as per outline in each taxation act, whichever relevant. No business shall make lost or no profit, as such we have to channel the cost to end user. In general, depends on the foreign vendor’s country of origin where we engage the services, total of both taxes range from 14% to 16%.

Earn Rewards For Writing Review

Customer satisfaction always the key performance index for service line. The scenario same goes to hosting industry which also prioritize service performance. Hence we had prepared a client review section for all active or former customers who use our services for their interest or businesses. In return of your valuable review, you will get 10%  (or max. $10) rebate credit* on your next month invoice or new order. You are encourage to include company logo or photo when submit your valuable review to us, as a link back to your company website will be ready.


How This Work

1. Visit to and enter your details. Make sure you enter email as per you registered in our client portal.


2. Write your review for services that you had ordered with us.

3. Once your review is selected, we will credit 10% or up to $10 to your client account with us. You can use the credit to pay your next invoice either for existing service or new order.

Terms & Conditions Applied.

Two-Factor Authentication

In order to enhance your account security, two-factor authentication is now available for each users account.
You are advise to login and activate this option as soon as possible at

Step 1: Login to your account as per link above

Step 2: Click button “Click here to Enable”, then click “Get Started”

Step 3: Scan the QR code generated with your mobile devices (eg. device that installed with Google Authenticator)

Step 4: Enter code generated from your mobile devices to complete the activation. Remember to copy your backup login number in case you lost your devices!

Free Bandwidth Upgrade

Great news to all VPS customers who currently hosted in CX2 Data Center, Cyberjaya, Malaysia. Your VPS enjoy free bandwidth upgrade with capability of burstable up to 20Mbps*.

With this exercise, your VPS allowed to burst up to 20Mbps for a short period of time (approx. 400MB of data**). This basically allow you to have faster network speed in the event of, eg. OS upgrade, system upgrade, sudden surge of visitor traffic during your online store sales period, etc. Simply login to and reboot your VPS, you’ll have this benefit instantly.

Note: –
* Free upgrade not applicable to VPS customers who are on promotional package, custom plans, custom solutions and Cloud PBX. This free upgrade exercise is on best effort basis.
** Once the burstable quota utilized for a particular session, network speed will drop to 10Mbps. If a customer consistently utilize bandwidth more than 10Mbps, the said VPS will permanently cap at 10Mbps. Kindly contact sales for bandwidth upgrade pricing.

Discontinue of OpenVZ based VPS

Effective from February 2017, we are officially stop accepting new order for OpenVZ based VPS. Simply because of the technology moving towards full virtualization (KVM)  that have more flexibility for end VPS user. Existing customers who currently hosted on OpenVZ based VPS will remain unchanged. However, for user who interested to migrate their current server to KVM based, please contact support for assistance.


As you may aware, OpenVZ virtualization, by default, restrict the VPS direct access to real physical devices. This some how limit the capability of guest OS running their own kernel and unable to utilize the real hardware performance. This is more obvious when we see from the new release of OpenVZ 7.0, default virtualization will be replaced with KVM.